This morning as I read the news I realised that Singapore is now accused of being inefficient. Many Singaporeans experienced the MRT train breakdowns, including my father, who was once trapped for 5 minutes. Even he couldn't stand it - it was hot, smelly, and stuffy. And lately, Singtel has failed in its 3G services. What do we make of all these?
1. Singaporeans are intolerant of the unexpected
Even myself. Risk-averse. But that isn't a real problem unless people choose to live elsewhere, say India or China, and they would find it hard to cope. Otherwise, Singapore's probably fine, except that breakdowns aren't our thing. At all. This is in line with Geert Hofstede's cultural index experiment. Singapore, to him, was not very tolerant of the unexpected. Lowest in line.
2. We're afraid to make mistakes
Singapore is such a utopia of sorts that it feels like life is good and polished. Mistakes are grave and severely condemned. Again, it's a Singapore culture. People expect perfection from us, so we are very afraid of making mistakes. The implication of this is that most people take the "common route" through life, get a stable job, and live alright. Very cautious, very stifling for creativity sometimes. If you've lived in Singapore long enough to know what "kiasu" and "kiasi" means (scared to lose; scared to die), then you probably would understand.
3. Actually, on second thought, we rather people make mistakes and own up
That goes back to my first point. Singaporeans are generally risk-averse and we don't like the unexpected. If you make a mistake, and it's actually unexpected, we actually rather you tell us, than to keep us guessing. However, the second point of us being afraid to make mistakes suggests that if we own up, we have faulted, but if we haven't and we manage to fix the problem instantly, then nobody will be bothered.
People are unhappy with the SMRT breakdowns and Singtel 3G glitches primarily because in both instances, there weren't any notifications to tell patrons that they are experiencing problems.
Then again, considering a perfect Singapore world where escalators aren't expected to breakdown, that you could accidentally leave your bag at the table and it would still be there... Maybe we could understand why they didn't say anything, because the "smaller people" like you and I needed to keep their job. The "big guys" up there would not hesitate to fire anyone if glitches happen.
If something's wrong, it's your fault. It's never a chance factor, or fate, or Black Swan. That's what the government has taught us through its 50 years in power. And learn we did. That is also aggravated by lack of free press. The world looks very polished. Everyone except ourselves is enjoying life.
*laments* To my students in the future, it is perfectly alright to make mistakes. Mistakes are sometimes worth making when they are spurred by creativity. When they are not, there's always a second chance. You make your second chance, in Singapore. You choose to define what success is to you. It doesn't always have to be money, especially if it doesn't bring you prolonged happiness. But I'm afraid most of people up there never really did make any mistakes we can see. But it's alright. They have their troubles and we have ours.
